Use our website and services lawfully. Pay invoices on time. Give us reasonable access to do the work. We’ll work professionally and never guarantee specific revenue numbers — paid media has too many moving parts. Either side can end the engagement with notice.
Acceptance of terms
These Terms of Use (“Terms”) form a legally binding agreement between you (“you”, “Client”) and Konvertable (“Konvertable”, “we”, “us”) governing your access to our website (the “Site”) and any services we provide (the “Services”).
By accessing the Site, submitting a form, or signing an engagement letter, statement of work, or proposal with us, you confirm that you have read, understood, and agreed to be bound by these Terms. If you do not agree, do not use the Site or Services.
Who we are
Konvertable is a performance marketing studio providing paid-media strategy, audits, campaign builds, and ongoing management across major advertising platforms including Google, Meta, TikTok, LinkedIn, Microsoft, and Amazon. Specific deliverables, timelines, and fees for each engagement are set out in a separate Statement of Work, proposal, or engagement letter, which together with these Terms forms the complete agreement between us.
Eligibility
To use our Services, you must be at least 18 years old and have the legal authority to enter into a contract on behalf of yourself or the entity you represent. The Services are intended for businesses and not for personal or consumer use.
Scope of engagement
The exact deliverables of any engagement — channels managed, working hours, reporting cadence, audit depth, and timeline — will be set out in writing in the Statement of Work. Anything outside that scope is considered an additional service and will be quoted separately before work begins.
- Audits — structured, written reviews of an existing ad account or funnel.
- Campaign builds — account, campaign, ad-group, and asset setup on a defined platform.
- Ongoing management — daily/weekly optimisation, reporting, and strategic guidance under a fixed monthly retainer.
Fees & payment
- Fees are stated in the Statement of Work and exclude any applicable taxes, which will be added where required.
- Retainers are billed monthly in advance unless otherwise agreed. Project fees follow the milestones in the Statement of Work.
- Invoices are due within seven (7) days of issue unless otherwise agreed in writing.
- Late payments may incur interest at a reasonable commercial rate and may result in suspension of Services until the balance is settled.
- Ad spend is the Client’s responsibility and is paid directly to the relevant ad platform. Konvertable does not take custody of media budgets unless explicitly agreed in writing.
- Fees paid for completed work are non-refundable. Future months on a retainer can be cancelled in line with section 12.
Client responsibilities
To enable us to deliver effectively, you agree to:
- Provide timely, accurate access to ad accounts, analytics, CMS, and any data needed to run the engagement.
- Ensure you have the rights and consents needed for any creative assets, copy, customer data, or trademarks you provide.
- Review deliverables and provide feedback or approval within the timelines set in the Statement of Work.
- Comply with the policies of the ad platforms we use on your behalf (e.g. Google Ads policies, Meta’s commerce policies).
Third-party advertising platforms
Our Services run on top of third-party advertising platforms whose features, policies, costs, and review decisions are outside our control. You acknowledge that:
- Platforms can suspend or restrict accounts, ads, audiences, or domains at any time, and we are not liable for those decisions.
- Platform pricing (CPC, CPM) varies based on auction dynamics and is not guaranteed.
- Platform changes — including tracking, attribution, audience, and reporting changes — can materially affect performance.
Performance & results
We bring twelve years of paid-media experience and a documented Top Rated track record to your account. However, paid-media performance depends on factors including offer, product-market fit, pricing, creative, landing-page conversion rate, ad-platform behaviour, and seasonality — many of which are outside our control.
Accordingly, we make no guarantee of specific revenue, ROAS, conversion volumes, ranking, or business outcomes. Any forecasts, benchmarks, or targets discussed are estimates based on available data and prior experience, not promises.
Intellectual property
- Our IP — the Site, our methodology, frameworks, internal templates, audit structures, and any pre-existing materials remain the property of Konvertable.
- Your IP — brand assets, trademarks, copy, customer data, and any materials you supply remain yours. You grant us a limited, non-exclusive licence to use them solely to deliver the Services.
- Deliverables — on full payment, you receive a non-exclusive, perpetual licence to use deliverables (campaigns, ad copy, audits) for your business. Where required by you in writing, we can transfer ownership of specific deliverables on payment of any agreed transfer fee.
- Portfolio rights — we may reference our work for you (anonymised where required) in case studies, marketing materials, and credentials, unless agreed otherwise in writing.
Confidentiality
Each party agrees to keep confidential any non-public information disclosed by the other party in connection with the engagement, and to use it only for the purpose of performing under these Terms. This obligation continues for two (2) years after the engagement ends, except for trade secrets, which remain confidential indefinitely.
Acceptable use of the Site & Services
You agree not to:
- Use the Site or Services to violate any applicable law or third-party right.
- Submit false, misleading, or unlawful content.
- Reverse engineer, scrape, or attempt to gain unauthorised access to the Site or our systems.
- Interfere with the integrity, performance, or security of our Site or Services.
- Engage us to promote products or services that are unlawful, harmful, deceptive, or that materially violate ad-platform policies.
Termination
- By either party — ongoing retainers may be cancelled with thirty (30) days’ written notice. Project engagements run until the agreed deliverables are completed.
- For cause — either party may terminate immediately if the other materially breaches these Terms and fails to cure within fourteen (14) days of written notice.
- Effect of termination — you remain liable for fees owed up to the termination date and any non-cancellable third-party costs already incurred. Sections covering payment, IP, confidentiality, indemnification, and liability survive termination.
Indemnification
You agree to indemnify and hold harmless Konvertable, its affiliates, contractors, and personnel from and against any claims, damages, losses, and expenses (including reasonable legal fees) arising out of: (a) your breach of these Terms; (b) your violation of any law or third-party right; or (c) any content, products, services, or data you supply to us.
Limitation of liability
To the maximum extent permitted by law:
- The Site and Services are provided on an “as is” and “as available” basis, without warranties of any kind, express or implied.
- Konvertable is not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, lost data, or loss of goodwill, even if advised of the possibility.
- Our aggregate liability for any claim arising out of or relating to these Terms or the Services is limited to the fees paid by you to Konvertable in the three (3) months immediately preceding the event giving rise to the claim.
- Nothing in these Terms excludes liability that cannot be excluded under applicable law (such as for fraud, gross negligence, or wilful misconduct).
Governing law & disputes
These Terms are governed by the laws applicable at Konvertable’s principal place of business. Any dispute arising out of or relating to these Terms will first be addressed through good-faith negotiation. If unresolved within thirty (30) days, the dispute will be settled by binding arbitration or by the competent courts of that jurisdiction, at Konvertable’s election, except where mandatory local law requires otherwise.
Changes to these Terms
We may update these Terms from time to time. The “Effective” date at the top reflects the most recent revision. Material changes will be communicated by email or a prominent notice on the Site. Continued use of the Site or Services after changes take effect constitutes acceptance.
Contact
Questions about these Terms? Reach us at:
- Email — hello@konvertable.com
- Phone — +880 1303 966686